If your upcoming holiday was booked through Regen Central Ltd, your trip has been cancelled following the regen central tour company shutdown. The London-based travel agency ceased trading and entered liquidation, leaving hundreds of UK travellers looking for clear ways to get their money back.

Google AI Overview Summary:

Regen Central Ltd (ATOL 11020) stopped trading on 13 January 2026 and entered liquidation. The Civil Aviation Authority (CAA) confirmed the company has no outstanding ATOL-protected bookings. Affected UK customers must seek refunds through credit card Section 75 claims, debit card Chargeback, or travel insurance.

Key Takeaways

• Ceased Trading Date: Regen Central Ltd officially lost its ATOL licence and stopped trading on 13 January 2026.

• Associated Brands: The company also operated under the trading names Regen Travels, Oneworld Travels, and One Haji and Umrah.

• ATOL Status: The CAA reported that the firm holds no valid ATOL-protected bookings, meaning direct CAA refunds will not apply to most customers.

• Credit Card Claims: If you paid over £100 by credit card, you can claim a full refund under Section 75 of the Consumer Credit Act.

• Debit Card Claims: If you paid by debit card, contact your bank to request a refund through the Chargeback scheme within 120 days.

• Insurance Options: Travel insurance policies with End Supplier Failure Cover may payout if bank routes fail.

What Happened to Regen Central Ltd?

Regen Central Ltd was a UK travel agency based in Borehamwood, Hertfordshire. It sold package holidays across Europe, Southeast Asia, and the Middle East, as well as religious pilgrimage travel.

On 13 January 2026, the Civil Aviation Authority (CAA) confirmed that Regen Central Ltd (trading under ATOL licence 11020) ceased trading as an ATOL holder. The company subsequently went into formal liquidation, cancelling all future travel bookings.

Operating Trading Names and Websites

Regen Central Ltd operated several consumer-facing brands. If your paperwork lists any of the following names or websites, your booking is affected:

• Regen Travels (regentravels.com)

• Oneworld Travels (oneworld-travels.com)

• One Haji and Umrah (onehajjumrah.com)

Why ATOL Refunds May Not Cover Your Trip

Under normal circumstances, when an ATOL-protected travel company fails, the CAA manages customer refunds or helps bring stranded travellers back to the UK.

However, the CAA issued a statement confirming that Regen Central Ltd had no outstanding ATOL-protected bookings at the time of its closure.

ATOL protection applies specifically to flight-inclusive package holidays. Bookings fall outside ATOL protection if they were sold as:

1. Accommodation-only deals.

2. Non-flight packages.

3. Flight-only bookings where valid airline tickets were already issued directly to the customer.

Because of this limitation, affected customers must rely on UK banking protections to recover lost payments.

4 Steps to Claim Your Refund

If you have an unfulfilled holiday booking with Regen Central Ltd, follow these four steps to secure your money back.

+-------------------------------------------------------------------+
|               REGEN CENTRAL REFUND RECOVERY FLOW                  |
+-------------------------------------------------------------------+
                                  |
                   Did you pay by Credit Card?
                                  |
            +---------------------+---------------------+
            |                                           |
           YES                                         NO
            |                                           |
   Paid over £100 total?                      Did you use a Debit Card?
            |                                           |
     +------+------+                             +------+------+
     |             |                             |             |
    YES            NO                           YES            NO
     |             |                             |             |
  File S.75    File Chargeback             File Chargeback   Check Insurance
  Claim with   with Card Issuer            within 120 Days   or Contact
  UK Bank                                                    Liquidator

Step 1: Claim via Section 75 (Credit Card Purchases)

If you paid for any part of your booking (even just a deposit) using a UK credit card, and the total cash price of the booking was between £100 and £30,000, you are protected under Section 75 of the Consumer Credit Act 1974.

• Why it works: The credit provider is jointly liable with the merchant for breach of contract.

• How to do it: Contact your credit card issuer, state that the supplier has entered liquidation without providing the agreed services, and submit a Section 75 claim form along with your booking confirmation.

Step 2: Request a Chargeback (Debit Card Purchases)

If you paid using a UK debit card, or used a credit card for a purchase under £100, Section 75 does not apply. Instead, ask your bank for a Chargeback.

• Why it works: Chargeback is an agreement between banks (Visa, Mastercard, American Express) to reverse transactions when services are not delivered.

• Time limit: You usually have 120 days from the date you realised the company failed (13 January 2026) to file your claim.

Step 3: Check Your Travel Insurance Policy

Review your travel insurance policy documents to see if you have End Supplier Failure Cover (ESFC).

• Standard travel insurance policies often exclude company insolvency.

• Policies with dedicated supplier failure cover will pay out for unrecoverable travel expenses if bank claims are denied.

Step 4: Submit a Claim to the Appointed Liquidator

If your bank or insurer cannot refund your payment, you can register as an unsecured creditor with the appointed insolvency practitioner for Regen Central Ltd.

• You will need to submit proof of payment and your booking invoice.

• Keep in mind that unsecured creditors receive payments only after secured debts are paid, so payouts through liquidators can be low.

Financial Recovery Options Compared

Common Misunderstanding: Believing ATOL Always Pays

A frequent error UK holidaymakers make during a travel firm collapse is waiting indefinitely for an official CAA claim portal to open.

While ATOL protection is an essential safety net, it only steps in when valid flight package contracts remain outstanding. If your confirmation invoice shows separate line items for hotel bookings or if airline tickets were already generated under your name, ATOL will not process a cash refund.

Waiting for the CAA to issue refunds when no protected bookings exist wastes time and risks missing the 120-day Chargeback window offered by your bank.

Helpful Evidence Checklist for Your Bank Claim

When submitting your refund claim to your bank, gather these documents first to avoid processing delays:

1. Original Booking Confirmation: Demonstrates the total agreed price and holiday dates.

2. Proof of Payment: Bank statements or card receipts showing payments to Regen Central Ltd, Regen Travels, or One Haji and Umrah.

3. Proof of Non-Performance: A copy of the CAA failure notice or news reports confirming the company ceased trading.

4. Written Communication: Emails from the company confirming trip cancellations or liquidation notices.

External Resources

• Check official failure details directly on the UK Civil Aviation Authority ATOL failure updates page.

• Read detailed advice on your credit rights on the GOV.UK guidance on consumer protection portal.

Summary and Next Steps

The regen central tour company shutdown has forced many holidaymakers to seek alternate refund paths due to the lack of active ATOL coverage on sold bookings. Taking fast action with your bank gives you the best chance of recovering your funds.

3 Next Steps to Take Now:

1. Gather your paperwork: Collect your booking vouchers, receipts, and bank statements today.

2. Call your bank: Request a Section 75 claim form (for credit cards) or initiate a Chargeback (for debit cards).

3. Log dates carefully: Keep a record of every call and email sent to your bank or card provider.

Frequently Asked Questions

Is Regen Central Ltd still trading?

No. Regen Central Ltd lost its ATOL licence and ceased all trading operations on 13 January 2026.

Can I get an ATOL refund for my Regen Travels holiday?

The CAA stated that Regen Central Ltd had no outstanding ATOL-protected bookings at the time of closure. Most customers must claim through their credit or debit card providers instead.

What if I paid by direct bank transfer?

Bank transfers do not carry Section 75 or Chargeback rights. You must contact the appointed liquidator to file a claim as an unsecured creditor.

How long do I have to file a Chargeback claim?

You usually have 120 days from the date the service was broken or when the company failed (13 January 2026) to file a Chargeback with your bank.

Does my travel insurance cover this travel company collapse?

Only if your policy includes End Supplier Failure Cover. Standard travel insurance policies usually exclude company insolvency unless this specific add-on was purchased.

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